Customer Service Representative

Pittsfield, ME

Posted: 10/29/2024 Industry: Admin/Clerical

Job Description

 

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience for small businesses.

  • Maintaining a professional connection between clients, the agency and company underwriter.
  • Review and process mail using personnel and procedures in place for support.
  • Respond to daily telephone calls and requests for: ID cards, Binder, BOR, cancellations and reinstatements.
  • Request policy amendments.
  • New business and policy renewal marketing. This includes preparation of application, rating and forwarding to designated companies, for the correct placement and coverages for each risk. Information is then communicated to the insured or prospective client.
  • Preparation of new business or renewal proposals as needed.

Qualifications
- Previous experience in customer service or a related field
- Proficiency in using office software and computerized systems

This is an hourly position. Will train in procedures . Great position for a candidate with previous service related skills - like teller or customer associate . Great company, excellent benefits.

Job Type: Full-time

Benefits:

 

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

 

Shift:

 

  • Day shift

 

Experience:

 

  • Customer service: 1 year (Required)

 

Language:

 

  • English (Required)

 

Ability to Commute:

 

  • Pittsfield, ME (Preferred)

 

Ability to Relocate:

 

  • Pittsfield, ME: Relocate before starting work (Required)

 

Work Location: In person

Meet Your Recruiter

Deb Jabine
Vice President & Consultant

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About Pittsfield, ME

Explore exciting job opportunities in the vibrant Pittsfield, Maine area today! Nestled in the gorgeous countryside of Central Maine, Pittsfield offers a perfect blend of small-town charm and big-city amenities. With its stunning landscapes, proximity to outdoor adventures at Sebasticook Lake and the Appalachian Trail, and a thriving arts scene showcased at the Hathaway Creative Center and Lakeside Contemporary Art Gallery, Pittsfield is a hub of creativity and opportunity. Indulge in local treats like Maine lobster rolls and blueberry pie, catch a show at the Pittsfield Community Theater, or cheer on the Maine Black Bears hockey team at the Alfond Sports Arena. Join us in Pittsfield and discover why this area is not just a place to work, but a place to thrive!