Director of Care Management
York, ME 03903
Directs a patient focused Care Management and Patient Navigation service providing exceptional care coordination for clinical, social, and financial support across the continuum of ambulatory, inpatient, and community care. This includes all organizational Care Management, Utilization Review, Financial Navigation, Community Social Services and Prescription Assistance.
Designs, implements and monitors Care Management and Care Navigation services across all ambulatory and inpatient patient care areas and in partnership with community resources.
Establishes standards of performance for the Care Management and Care Navigation teams to achieve organizational goals for care coordination and patient experiences.
Builds relationships and develops processes which promote collaboration within York Hospital s care management and navigation teams to assess a patient s medical, psycho-social, and financial status in all care locations.
Identifies opportunities to work with leaders across the organization, and with external partners and resources to achieve patient focused goals.
Models and promote the standards of the organizational Loving Kindness vision. Develops, implements, and monitors an environment that drives and supports high levels of positive patient experience, coordination of care, and community collaboration.