Records Operations Support

Bangor, ME 04401 | Temp

Post Date: 08/09/2018 Job ID: 1219718 Industry: Banking Pay Rate: $15.00/hour
POSITION:
Records Operations Support (I, II & III)
DEPARTMENT:
Records Management
FUNCTION: Performs a variety of clerical and technical functions in support of the Records Management Department.
ACCOUNTABILITIES

Operations/Process:
Support I
  • Performs document scanning/indexing function
  • Reviews scanned/indexed documents for quality control by verifying images are correctly indexed and that the scanned documents are complete and viewable
  • Completes scanning/indexing/quality control tasks in a timely manner in accordance with established department metrics
  • Assists the Mail Room with sorting incoming mail and assists with accepting deliveries in the receiving bay
  • Performs research function. Utilizes multiple Bank resources to obtain time sensitive information for internal and external customers in accordance with established department metrics
  • Responds to incoming research requests (via e-mail / telephone) in a timely manner and in accordance with established department metrics
  • Performs other duties as assigned by manager and assists other employees within the department as needed

Customer Experience:
  • Proactively communicates with manager, team members and internal/external customers to ensure timely resolution of all problems and customer complaints
  • Ensures adherence to various Service Level Agreements (SLA s) with other departments and communicates breaches to manager

Compliance and Control:
  • Assists in ensuring that the Bank is in compliance with local, state and federal regulations

General:
  • Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
  • Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
  • Performs additional duties as requested

Competencies:
  • Adaptability/Flexibility Adapts to change, is open to new ideas, takes on new challenges.
  • Strong knowledge of numerous operating systems within the Bank.
  • Initiative Takes action operates as a pro-active self-starter, acts on opportunities to improve.
  • Integrity/Ethics Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad.
  • Interpersonal Skills Has good listening skills.
  • Productivity Manages time well, handles information flow well, accepts accountability.
  • Teamwork Promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and shares responsibilities.

Knowledge/Skills/Experience Requirements:
  • High school diploma or equivalent required; college, business or banking professional training helpful
  • Excellent customer service skills
  • Basic working knowledge of banking applications
  • Proficiency with Jack Henry system preferred
  • Synergy experience preferred for Level III, encouraged for Level I and II
  • Microsoft Outlook and Excel proficiency
  • Ability to work with little supervision
  • Strong communication skills, both verbal and written required

Physical Demands/Conditions Requirements:
  • General office environment
  • Must be able to lift up to 50 lbs
  • Moderate reaching, walking, sitting and standing required

Equipment Used:
  • General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

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