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Pay is $45-$65k Base + Commission. Open to applicants State-Wide

About the Role

Springborn Staffing is partnering with a highly respected regional insurance agency to find a dedicated Commercial Lines Account Manager. In this role, you will act as the vital professional link between clients, the agency, and carrier underwriters. We are looking for a team-oriented, self-motivated professional who is passionate about delivering exceptional customer service to retain established accounts while spotting new business opportunities.

Responsibilities

• Relationship Management: Serve as the primary point of contact for customers, communicating clearly regarding policies, costs, consequences, and obligations.
• Daily Account Operations: Respond to daily calls and requests for ID cards, binders, Broker of Record (BOR) letters, cancellations, reinstatements, and policy amendments.
• New Business & Renewals: Handle marketing for new business and renewals, which includes preparing applications and proposals, rating, and collaborating with Producers on remarketing efforts to ensure proper placement and coverage.
• System Documentation: Keep meticulous records of all client activity within the agency management system, ensuring timely follow-up with both clients and carriers.
• Administrative Support: Review monthly renewal lists to update coverages, process client invoices, order updated carrier loss runs, and coordinate with the Accounting Department on agency-billed accounts. Review and process mail using established procedures.
• Professional Development: Participate in educational seminars and workshops to continuously improve customer service and sales skills.

Compensation and Benefits

• Base Salary: $45,000 – $75,000 annually (dependent on experience, skills, and certifications).
• Additional Earnings: Commission opportunities on new business.
• Benefits Package: Comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and profit-sharing potential.

Qualifications

• Licensure: Active State Property & Casualty (P&C) license is required. Additional industry designations are a plus.
• Experience: 1 to 5 years of commercial lines experience is strongly preferred. Prior experience with industry-standard agency management software (such as Applied EPIC) is highly desired.
• Education: High School diploma or equivalent required.