Connecting You to Maine's Top Employers
Customer Service Representative
Job Description
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience for small businesses.
- Maintaining a professional connection between clients, the agency and company underwriter.
- Review and process mail using personnel and procedures in place for support.
- Respond to daily telephone calls and requests for: ID cards, Binder, BOR, cancellations and reinstatements.
- Request policy amendments.
- New business and policy renewal marketing. This includes preparation of application, rating and forwarding to designated companies, for the correct placement and coverages for each risk. Information is then communicated to the insured or prospective client.
- Preparation of new business or renewal proposals as needed.
Qualifications
- Previous experience in customer service or a related field
- Proficiency in using office software and computerized systems
This is an hourly position. Will train in procedures . Great position for a candidate with previous service related skills - like teller or customer associate . Great company, excellent benefits.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Pittsfield, ME (Preferred)
Ability to Relocate:
- Pittsfield, ME: Relocate before starting work (Required)
Work Location: In person
Meet Your Recruiter
Deb Jabine
Vice President & Senior Recruiter
Fifteen years ago, Deborah learned that exceptional recruiting isn't about the quantity of candidates presented—it's about the quality of matches made through meticulous assessment and genuine partnership. With her CPC certification and unwavering commitment to excellence, she's successfully delivered over 800 strategic hires while maintaining an impressive 92% client satisfaction rate across diverse industries. Rather than following the typical "headhunter" approach, she's built her practice around authentic client partnerships. Deborah's thorough methodology includes meeting every candidate face-to-face and conducting comprehensive assessments, a method that has reduced clients' average hiring cycles by 35% while dramatically increasing new hire quality and retention.
Her diverse industry experience spans law, financial services, and beyond, but she's particularly effective in legal and accounting sectors where her background provides invaluable insight into firm dynamics and technical hiring requirements. What drives her exceptional client service is a genuine investment in long-term success, treating every search as a strategic partnership rather than a simple transaction. When she's not delivering perfect-fit candidates, you'll find this dedicated professional hitting Maine's running trails with the same persistence and endurance she brings to finding your ideal hire. Deborah spends her free time enjoying her family and a coastal lifestyle, which includes swimming in the ocean from April to October!
Share This Job:
Related Jobs:
About Pittsfield, ME
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
