Customer Service Representative
Job Description
Hours 9:30 to 6 Monday through Friday. Temporary with potential for hire.
The primary responsibility of this position is to answer patron phone calls and attempt to bring resolution to any patron questions or concerns, in a professional courteous manner. This position will learn the E-ZPass System, Personal Accounts and the Commuter Discount Plan policies and procedures in order to resolve patron problems and concerns.
The position will accept credit card payments, via telephone, for commuter renewal, and debit balance replenishment. The position will assist customer in enrolling in type of plan.
Understanding the rules and regulations of credit card and the E-ZPass programs.
The position will need to learn the E-ZPass database for the following tasks: account creation and maintenance; patron payment history review; posting of payment receipts via credit card; and, requests for reimbursement for erroneous account charges. This position must develop an extensive knowledge of the E-ZPass database systems in order to insure the accurate processing and maintenance of patron information.
Job Types: Full-time, Temporary
Pay: $22.00 per hour
Shift:
- Day shift
Ability to Commute:
- South Portland, ME 04116
Work Location: In person
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