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Customer Service Representative
Job Description
Hours 9:30 to 6 Monday through Friday. Temporary with potential for hire.
The primary responsibility of this position is to answer patron phone calls and attempt to bring resolution to any patron questions or concerns, in a professional courteous manner. This position will learn the E-ZPass System, Personal Accounts and the Commuter Discount Plan policies and procedures in order to resolve patron problems and concerns.
The position will accept credit card payments, via telephone, for commuter renewal, and debit balance replenishment. The position will assist customer in enrolling in type of plan.
Understanding the rules and regulations of credit card and the E-ZPass programs.
The position will need to learn the E-ZPass database for the following tasks: account creation and maintenance; patron payment history review; posting of payment receipts via credit card; and, requests for reimbursement for erroneous account charges. This position must develop an extensive knowledge of the E-ZPass database systems in order to insure the accurate processing and maintenance of patron information.
Job Types: Full-time, Temporary
Pay: $22.00 per hour
Shift:
- Day shift
Ability to Commute:
- South Portland, ME 04116
Work Location: In person
Meet Your Recruiter
Deb Jabine
Vice President & Senior Recruiter
Fifteen years ago, Deborah learned that exceptional recruiting isn't about the quantity of candidates presented—it's about the quality of matches made through meticulous assessment and genuine partnership. With her CPC certification and unwavering commitment to excellence, she's successfully delivered over 800 strategic hires while maintaining an impressive 92% client satisfaction rate across diverse industries. Rather than following the typical "headhunter" approach, she's built her practice around authentic client partnerships. Deborah's thorough methodology includes meeting every candidate face-to-face and conducting comprehensive assessments, a method that has reduced clients' average hiring cycles by 35% while dramatically increasing new hire quality and retention.
Her diverse industry experience spans law, financial services, and beyond, but she's particularly effective in legal and accounting sectors where her background provides invaluable insight into firm dynamics and technical hiring requirements. What drives her exceptional client service is a genuine investment in long-term success, treating every search as a strategic partnership rather than a simple transaction. When she's not delivering perfect-fit candidates, you'll find this dedicated professional hitting Maine's running trails with the same persistence and endurance she brings to finding your ideal hire. Deborah spends her free time enjoying her family and a coastal lifestyle, which includes swimming in the ocean from April to October!
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