Job Summary
We are seeking a detail-oriented and EPIC-trained Patient Service Representative to join our healthcare client in downtown Portland for an immediate long-term temporary assignment. This position supports three cardiovascular clinics within the network, and works face-to-face with patients entering the practice for care.

Responsibilities

1. Greets each patient as they enter the practice in a professional, caring manner and is warm in welcoming patients and vendors.

2. Performs patient check-in/check-out process with all patients. Reviews patient chart to determine what registration information is needed from the patient at time of check-in. Ensures patient records are accurate and up-to-date including patient name, address, date of injury, payer information, etc. by verifying existing information or entering updated data into the computer system.

3. Performs insurance verification as appropriate to ensure accurate billing to appropriate insurance for patient encounter(s).

4. Collects copays and outstanding balances at the time of service. Completes daily payment reconciliation.

5. Scans medical documentation into electronic health record or other document imaging system(s) as needed.

6. Maintain open communication with clinical staff to minimize interruptions to the providers’ schedules.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Previous administrative/clinical experience in a healthcare setting
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication abilities.
• Proficient in using EPIC EMR system
• Ability to work collaboratively within a team while also being self-motivated.
• Compassionate demeanor with a commitment to providing outstanding patient care.

Join our team as a Patient Services Representative where you can make a meaningful impact on the lives of our patients while advancing your career in the healthcare field.