EZ Pass Customer Service Representative

Portland, ME

Posted: 05/14/2024 Employment Type: TempToFT Industry: Admn Support Pay Rate: $22hr

Job Description

Hours 9:30 to 6 Monday through Friday. Great company , wonderful staff. Long term temp potential to hire.

The primary responsibility of this position is to answer patron phone calls and attempt to bring resolution to any patron questions or concerns, in a professional courteous manner. This position must develop an extensive knowledge of the E-ZPass System, Personal Accounts and the Commuter Discount Plan policies and procedures in order to resolve patron problems and concerns.

The position will accept credit card payments, via telephone, for commuter renewal, and debit balance replenishment. The position will also decide, based upon conversation with new E-ZPass patrons, the appropriate Plan to enroll in. The position will therefore be required to understand the rules and regulations of credit card and the E-ZPassprograms.

The position will need to learn the E-ZPass database in order to complete the following tasks: account creation and maintenance; patron payment history review; posting of payment receipts via credit card; and, requests for reimbursement for erroneous account charges. This position must develop an extensive knowledge of the E-ZPassdatabase systems in order to insure the accurate processing and maintenance of patron information.

This position may also be required to assist with patron concerns at the E-ZPass Retail Counter.

Job Types: Full-time, Temporary

Pay: $22.00 per hour

Experience level:

 

  • Under 1 year

 

Shift:

 

  • Day shift

 

Weekly day range:

 

  • Monday to Friday

 

Work setting:

 

  • Call center
  • In-person
  • Office

 

Ability to Commute:

 

  • Portland, ME 04102 (Required)

 

Ability to Relocate:

 

  • Portland, ME 04102: Relocate before starting work (Required)

 

Work Location: In person

Meet Your Recruiter

Deb Jabine
Vice President & Consultant

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