Healthcare Call Center Representative
Job Description
Responsibilities:
- Answer incoming calls from patients and provide assistance with inquiries and appointment scheduling
- Utilize medical terminology and knowledge of medical office procedures to accurately communicate information to patients
- Perform data entry tasks to update patient records and ensure accuracy of information
- Analyze patient needs and provide appropriate solutions or escalate issues to the appropriate department
- Provide exceptional customer service by addressing patient concerns and resolving issues in a timely manner
Requirements:
- Proficient in medical terminology and familiar with medical office procedures
- Strong data entry skills with a high level of accuracy and attention to detail
- Excellent verbal and written communication skills
- Previous experience in a call center or customer service role is preferred
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or requirements of the position at any time based on business needs.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Scarborough, ME (Required)
Ability to Relocate:
- Scarborough, ME: Relocate before starting work (Required)
Work Location: In person
