Healthcare Call Center Representative
Job Description
We have a great temp-to-hire opening with our largest healthcare client in Maine, located at their call center office in Scarborough. If you are looking to gain experience in an administrative healthcare role, or looking for a "foot-in-the-door" opportunity to a new healthcare network, this is a great opportunity for you!
Responsibilities:
- Answer incoming calls from patients and provide assistance with inquiries and appointment scheduling
- Utilize medical terminology and knowledge of medical office procedures to accurately communicate information to patients
- Perform data entry tasks to update patient records and ensure accuracy of information
- Analyze patient needs and provide appropriate solutions or escalate issues to the appropriate department
- Provide exceptional customer service by addressing patient concerns and resolving issues in a timely manner
Requirements:
- Proficient in medical terminology and familiar with medical office procedures is preferred
- Strong data entry skills with a high level of accuracy and attention to detail
- Excellent verbal and written communication skills
- Previous experience in a call center or customer service role is preferred
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Scarborough, ME (Required)
Ability to Relocate:
- Scarborough, ME: Relocate before starting work (Required)
Work Location: In person
