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Healthcare Customer Service Representative
Job Description
Job Description:
We are seeking candidates with strong customer service or entry-level administrative experience to join our largest healthcare client in Maine. This is a GREAT opportunity for candidates seeking a rewarding administrative position within healthcare with a fantastic, supportive team and room for growth.
This position is a full time, Monday to Friday temporary position that would be converted to a permanent position for the right person.
**CURRENT OPENINGS IN PORTLAND, SOUTH PORTLAND, AND SCARBOROUGH**
ESSENTIAL DUTIES
1. Greets each patient as they enter the practice in a professional, caring manner and is warm in welcoming patients and vendors.
2. Performs patient check-in/check-out process with all patients. Reviews patient chart to determine what registration information is needed from the patient at time of check-in. Ensures patient records are accurate and up-to-date including patient name, address, date of injury, payer information, etc. by verifying existing information or entering updated data into the computer system.
3. Performs insurance verification as appropriate to ensure accurate billing to appropriate insurance for patient encounter(s).
4. Collects copays and outstanding balances at the time of service. Completes daily payment reconciliation.
5. Scans medical documentation into electronic health record or other document imaging system(s) as needed.
6. Maintain open communication with clinical staff to minimize interruptions to the providers’ schedules.
Job Type: Full-time
Pay: From $19.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Portland, ME 04102
Work Location: In person
Meet Your Recruiter
Paul Farrell
Paul transitioned into recruiting in 2021 and quickly discovered it was where he was meant to be. His recruiting method: actually showing up, meeting your team in person, and truly understanding company culture before making recommendations. His background in HR revealed his natural ability to assess both technical skills and cultural fit, making him uniquely effective at solving challenging staffing needs for Maine companies. Paul challenges the misconception that agencies are merely temporary staffing services by focusing on strategic, career-level hires that drive real business results in today's competitive talent market. He sets himself apart through his refreshingly thorough, face-to-face approach—visiting workplaces, understanding team dynamics, and learning what success looks like in each environment before presenting candidates.
His recruiting strength lies in seeing staffing challenges from a hiring manager's perspective, recognizing that every open position impacts productivity. Paul's on-site visits and ability to discern company culture mean better candidate fits and significantly reduced turnover, while his patient approach ensures you only interview pre-qualified candidates who are genuinely excited about your opportunity. Currently specializing in healthcare recruitment with expanding expertise across multiple sectors, he's most excited solving staffing challenges that seem impossible. When he's not connecting clients with exceptional talent, you'll find Paul cheering on local sports teams or exploring Maine's hiking trails with the same team spirit and determination that fuel his commitment to your hiring success.
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