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Healthcare First Responder & Customer Service Representative
Job Description
Job Overview
We are seeking a customer-focused and highly organized Healthcare First Responder to join our client's team in Scarborough. This role serves as the first point of contact for patients and providers, ensuring efficient communication and exceptional service across the organization.
This is a temp-to-hire (12-week contract) opportunity that would transition to an internal position for the right candidate.
Position Details
- Full-time Monday through Friday, 8:30am to 5:00pm (40 hours per week)
- 100% on-site in Scarborough, ME
Duties
- Answer and manage incoming calls in a professional and timely manner.
- Route calls and inquiries to the appropriate departments.
- Provide front desk coverage, including greeting and assisting patients and visitors.
- Process and coordinate patient referrals.
- Schedule patient appointments and maintain accurate calendars.
- Support daily administrative operations and maintain accurate documentation.
- Deliver excellent customer service to patients while handling multiple priorities in a fast-paced healthcare environment.
Job Requirements
Skills
- Proven administrative and/or customer service experience required
- Previous healthcare, medical office, or patient access experience preferred
- Strong communication, organizational, and multitasking skills
- Ability to work effectively in a fast-paced environment
- Proficiency with computer systems required
- Prior experience with healthcare EMR and scheduling systems is a plus
Meet Your Recruiter
Paul Farrell
Paul transitioned into recruiting in 2021 and quickly discovered it was where he was meant to be. His recruiting method: actually showing up, meeting your team in person, and truly understanding company culture before making recommendations. His background in HR revealed his natural ability to assess both technical skills and cultural fit, making him uniquely effective at solving challenging staffing needs for Maine companies. Paul challenges the misconception that agencies are merely temporary staffing services by focusing on strategic, career-level hires that drive real business results in today's competitive talent market. He sets himself apart through his refreshingly thorough, face-to-face approach—visiting workplaces, understanding team dynamics, and learning what success looks like in each environment before presenting candidates.
His recruiting strength lies in seeing staffing challenges from a hiring manager's perspective, recognizing that every open position impacts productivity. Paul's on-site visits and ability to discern company culture mean better candidate fits and significantly reduced turnover, while his patient approach ensures you only interview pre-qualified candidates who are genuinely excited about your opportunity. Currently specializing in healthcare recruitment with expanding expertise across multiple sectors, he's most excited solving staffing challenges that seem impossible. When he's not connecting clients with exceptional talent, you'll find Paul cheering on local sports teams or exploring Maine's hiking trails with the same team spirit and determination that fuel his commitment to your hiring success.
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