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Patient Service Specialist
Job Description
Job Summary:
We are seeking a qualified administrative healthcare candidate to join our largest healthcare client in Portland ME. This position will be responsible for high-volume patient coordination, managing patient scheduling, prior authorizations, and incoming/outgoing patient referrals.
This is an immediate temp-to-hire opportunity involving a 12-week temporary assignment before an official offer. This is a great opening for candidates with prior healthcare experience looking to enter a new specialty, or those looking to gain experience in the listed areas.
Responsibilities:
- Perform insurance verifications for patients
- Obtain prior authorizations prior to patient appointments
- Manage administrative work queues in a timely manner (mostly incoming/outgoing patient referrals)
- Medical record management
- Generate operational reports
- Participate in quality and/or practice improvement activities
- Sends appropriate records to specialty practices and schools
- Work with clinical staff to track visit count and provide documentation to insurance companies as needed
- Maintains patient wait-lists, monitors patient no-shows and/or cancellations, and schedules appropriately due to cancellations
- Schedule appropriate procedures, tests and/or imaging, and follow up with patients to ensure all testing and imaging is completed
- Troubleshoot patient complaints/concerns as appropriate
Job Requirements
Skills:
- Required: Basic understanding of medical terminology from prior healthcare experience or educational experience
- Required: Strong attention to detail and time management
- Required: Proficiency with Microsoft Office and familiarity with EMR systems
- Desired: Prior experience in healthcare scheduling, referrals, or prior authorizations
Meet Your Recruiter
Paul Farrell
Paul transitioned into recruiting in 2021 and quickly discovered it was where he was meant to be. His recruiting method: actually showing up, meeting your team in person, and truly understanding company culture before making recommendations. His background in HR revealed his natural ability to assess both technical skills and cultural fit, making him uniquely effective at solving challenging staffing needs for Maine companies. Paul challenges the misconception that agencies are merely temporary staffing services by focusing on strategic, career-level hires that drive real business results in today's competitive talent market. He sets himself apart through his refreshingly thorough, face-to-face approach—visiting workplaces, understanding team dynamics, and learning what success looks like in each environment before presenting candidates.
His recruiting strength lies in seeing staffing challenges from a hiring manager's perspective, recognizing that every open position impacts productivity. Paul's on-site visits and ability to discern company culture mean better candidate fits and significantly reduced turnover, while his patient approach ensures you only interview pre-qualified candidates who are genuinely excited about your opportunity. Currently specializing in healthcare recruitment with expanding expertise across multiple sectors, he's most excited solving staffing challenges that seem impossible. When he's not connecting clients with exceptional talent, you'll find Paul cheering on local sports teams or exploring Maine's hiking trails with the same team spirit and determination that fuel his commitment to your hiring success.
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