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Job description:

We are seeking qualified candidates with prior healthcare office experience to join our client's surgical practice in Scarborough ME. As a Patient Service Specialist, you will be responsible for high-volume patient coordination for new and existing patients, complex procedure scheduling for minimally invasive surgeries, and processing of prior authorizations and incoming/outgoing patient referrals.

This is a great temp-to-hire opportunity for candidates seeking to gain experience in a surgical specialty, or those seeking a foot-in-the-door opportunity to a large and established Maine healthcare network. This is an immediate temp-to-hire opportunity that will transition into an internal company position for the right candidate.

Responsibilities:

• Coordinate and manage patient scheduling, including new visits, follow-ups, procedures, and diagnostic testing
• Process and track incoming referrals, ensuring timely completion and communication
• Greet and assist patients and visitors with professionalism and empathy
• Support check-in and check-out processes and maintain accurate patient records
• Answer and triage phone calls, messages, and appointment inquiries
• Verify insurance information and assist with authorization processes
• Work collaboratively with providers, nurses, and care teams to maintain efficient clinic operations
• Uphold patient confidentiality and adhere to the network's policies and procedures

Skills:

• Required: Basic understanding of medical terminology from prior healthcare experience or educational experience
• Required: Strong attention to detail and time management
• Required: Proficiency with Microsoft Office and familiarity with EMR systems
• Preferred: Prior experience in high-volume patient scheduling, referrals, or prior authorizations