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Payment Solutions Specialist
Job Description
Springborn Staffing: Since 1987, Springborn Staffing has been connecting talented professionals with great opportunities in Maine. We’re known for our expert guidance, local insight, and commitment to helping you take the next step in your career.
Our Client: A well established Credit Union Serving Mainers for over 50 years.
Purpose: To preserve the Credit Union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral.
Location: Portland, ME – In Office (No Hybrid or Remote option available)
Duration: This is a temp role lasting 3-4 Months
Hours: Monday – Friday, 8:00 am – 4:00 pm
Essential Functions & Responsibilities:
- Contacts delinquent accounts by phone, email and mail; takes appropriate action to bring current. This includes daily review of outstanding delinquent accounts within the core system; mailing of delinquency notices and other steps to facilitate collection.
- Analyzes financial situation of delinquent borrowers; takes steps to assist the borrower in becoming current and makes charge off recommendations when recovery is not considered likely.
- Arranges the sale of repossessed collateral; determines additional investment to be made in collateral.
- Works with attorneys and other collection agencies as necessary to facilitate the recovery of Credit Union Assets. Testifies at legal proceedings as required.
- Serves as a backup for other collection staff in handling delinquent deposit accounts.
- Other related duties as assigned.
Performance Measurements:
- All collection activity must be performed in compliance with credit union policies and legal requirements.
- Delinquency levels must be maintained at acceptable levels as set by Credit Union management.
- The collection and/or recovery of Credit Union assets must be maximized at every possible opportunity within legal and policy guidelines.
- Interactions with coworkers and members must be handled in a friendly, professional and accurate manner.
- Department activities must be performed using the most up to date technology and processes to ensure timely and efficient collection efforts.
Knowledge and Skills:
Experience: One year to three years of similar or related experience. Lending experience is preferred.
Education: BA/BS Degree preferred. A high school Diploma required.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
Must have strong verbal and written communication skills and be proficient in the use of computers.
Physical Requirements: Must be able to sit for long periods of time.
Work Environment: Normal office work environment.
Job Type: Temporary
Pay: $23.00 - $26.00 per hour
Expected hours: 35 – 40 per week
Work Location: In person
Meet Your Recruiter
Kurt Gundersen
Senior Recruiter
A few decades ago, Kurt accidentally wandered into recruiting and discovered he had a natural gift for solving complex hiring puzzles. He knows firsthand that sometimes the best career moves are the unplanned ones. With that extensive experience, he's become an industry expert who has successfully delivered over 2,000 quality hires across diverse sectors. He knows that finding exceptional talent requires skill, intuition, and strategic detective work. As a true generalist who's filled everything from specialized wine industry roles to cutting-edge tech positions, Kurt approaches each partnership like he approaches guitar playing: no rigid templates, just authentic conversations that help hiring managers articulate exactly what they need. His relationship-building style cuts through corporate formalities to get to the heart of what makes candidates and companies click, resulting in a 95% retention rate and saving clients an average of 60 days in their hiring process.
Kurt's collaborative approach ensures every placement feels like a partnership rather than a transaction, with hiring managers consistently praising his ability to understand unique company dynamics and deliver candidates who exceed expectations. When he's not solving staffing challenges, you'll find this musician releasing original music, hitting the trails for a run, or exploring Maine's wine scene. His philosophy reflects his adaptive approach: "Every company has unique needs. There's no cookie-cutter solution, and that's where I come in."
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